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Returns

You have the right to return a product within 14 days of receiving your order without giving a reason. After you gave us a notice you have a maximum of 14 days to return the product to our warehouse. After we have received the product(s) you will receive a complete credit of the purchase including shipping costs. We don't refund the costs of shipping the products to our warehouse. A product has to be in its original state including packaging, tags and labels or else it is not possible to refund the item(s). Before you return a product please send us an e-mail. We will give you instructions to ship the product. After we have received your product it will take a maximum of 14 days for us to credit your purchase amount.

Send your e-mail to info@mountainwalkers.com

Exceptions of products that can't be returned.

  • Personalized products
  • Products that are ordered on request
  • Incomplete, damaged products.
  • Products with damaged or incomplete packaging
  • Products that have not been used as predefined
  • Products with expiring dates